Frequently Asked Questions
1. how to order？
To place an order, simply navigate to the specific product page through the website menu, fill out and submit the order form available on that page. After submitting your order form, our customer service team will contact you via WhatsApp to proceed with the next steps. Please note that the “ORDER NOW” button previously located at the top right corner of all web pages has been repurposed to “ENQUIRE NOW”. Clicking this button will direct you to a Lead Form page where you can fill out the Lead Form for general inquiries.
如需下单，请直接通过网站菜单导航到具体的商品页面，在该页面填写并提交下单表。提交订单表格后，我们的客服团队将通过WhatsApp与您联系，继续进行后续步骤。请注意，之前所有网页页面右上角的“ORDER NOW”按钮现已更改为“ENQUIRE NOW”。点击此按钮将直接引导您到Lead Form页面，您可以在那里填写Lead Form以进行一般性咨询。
2. Order delivery time?
At Xamiya Wedding, we offer two processing options for your order:
- Standard Delivery: This is the default option, with a processing period of approximately one month. However, we cannot guarantee an exact delivery date.
- Express Delivery: This is an upgrade option, which incurs additional charges. The processing period for Express Delivery is around half a month, but again, we cannot promise a precise delivery date.
Please note that the additional charges for Express Delivery are clearly stated on each product detail page.
在Xamiya Wedding，我们提供两种订单处理方案：
- 标准递送：这是默认选项，处理周期大约一个月左右。但我们无法保证确切的送达日期。
- 快速递送：这是一个升级选项，需要支付额外费用。快速递送的处理周期约为半个月左右，但同样无法确保确切的送达日期。
请注意，快速递送的额外费用在每个商品详情页面上均有明确标注。
3. minimum order quantity？
At Xamiya Wedding, our Minimum Order Quantity (MOQ) for wedding card orders is 30 sets. This MOQ is strictly maintained to ensure the highest quality of packaging and product handling. We do not accept orders below this MOQ as it helps us uphold our commitment to delivering the best quality products to our customers.
在Xamiya Wedding，我们的婚礼请柬最低订单数量（MOQ）为30套。我们严格执行这一MOQ要求，以确保包装和产品处理的最高质量。我们不接受低于此MOQ的订单，这有助于我们维护对客户提供最佳质量产品的承诺。
4. price include customization?
Yes, customization of design is included in the price of our wedding invitations. We do not charge any additional fees for customization. This means you can enjoy personalized design services for your invitations at no extra cost.
是的，我们的婚礼请柬价格已包含定制设计。我们不收取任何定制服务的额外费用。这意味着您可以享受无额外成本的个性化邀请设计服务。
5. Custom designs or templates available?
At Xamiya Wedding, we specialize in providing one-to-one customized designs, tailored to your unique preferences. While we do not restrict our clients to templates, we offer a “Choose Your Design” link (https://xamiya.com/choose-your-design/), featuring a design showcase and templates from our designers. This is intended to inspire and guide your custom design process, not to limit your choices to pre-made templates.
在Xamiya Wedding，我们专注于提供一对一的定制设计，根据您的独特喜好量身定制。虽然我们不将客户限制在模板上，但我们提供了一个“选择您的设计”链接（https://xamiya.com/choose-your-design/），其中展示了我们设计师的设计展示和模板。这旨在激发并指导您的定制设计过程，而不是限制您选择现成的模板。
6. Can I get a soft copy of my design?
Yes, we can provide a soft copy of your wedding invitation in popular formats like PNG, PDF, and even PSD (flattened). Please note that our PDF and PSD files are provided in a flattened format to protect our intellectual property.
是的，我们可以按照您的需求提供PNG、PDF甚至是PSD（扁平化处理）等主流文件格式的婚礼请柬电子副本。请注意，我们提供的PDF和PSD文件均为扁平化格式，以保护我们的知识产权。
7. Do you accept urgent orders？
At Xamiya Wedding, we strictly adhere to two processing options: Standard Delivery (approximately one month) and Express Delivery (around half a month). We do not accept or promise any orders requiring a quicker turnaround than these specified periods due to the unpredictability involved in design, printing, and logistics. Our customer service team will reconfirm the processing plan with the customer during the order and deposit payment phase. Please be aware that we are not responsible for any loss incurred due to misjudgment, withholding of information, or wishful thinking on the part of the customer when placing an order.
在Xamiya Wedding，我们严格遵循两种处理方案：标准递送（大约一个月）和快速递送（大约半个月）。由于设计、印刷和物流中的不确定因素，我们不接受或承诺任何超出这些指定时效的订单。在开单支付订金环节，我们的客服团队会再次与客户确认处理方案。请知悉，如果客户在下单时错误判断、隐瞒实情或抱有侥幸心理而导致的任何损失，我们概不负责。
8. Cost for additional wedding invitation prints?
If you request additional prints before the invitations are sent for printing (during the design review phase), we will modify the original order to reflect the correct quantity and amount. However, if the request for additional prints is made after the invitations have been sent for printing, a new order will need to be created. The waiting period for this new order will vary depending on how long after the original order the request is made, and will be determined by the processing option chosen at the time of creating the new order.
如果您在喜帖送印之前（设计审核环节）提出加印，我们将修改原订单，以反映正确的数量和金额。然而，如果在喜帖已送印后提出加印请求，则需要重新开立新订单。新订单的等待周期根据提出加印请求的时间长短而有所不同，将根据创建新订单时选择的处理方案来确定。
9. Customize semi-finished invitations from venues?
At Xamiya Wedding, our policy is to not process or customize semi-finished wedding invitations, such as ones with only an outer case or blank inner cards, or any invitations of special shapes provided by banquet halls or other venues. We specialize in creating wedding invitations from scratch to ensure the highest quality and cohesive design, which we cannot guarantee with semi-finished products.
在Xamiya Wedding，我们的原则是不对半成品喜帖进行加工或定制。无论是仅有外壳或内卡内容空白的半成品喜帖，还是酒楼或其他场地提供的任何特殊形状的喜帖，我们均不予处理。我们专注于从零开始创造喜帖，以确保最高的质量和统一的设计，这是我们无法在半成品上保证的。
10. Do you provide envelope name printing services?
Unfortunately, we do not offer any printing or customization services for envelopes. Our focus is solely on designing and producing high-quality wedding invitations, and we do not handle envelope processing.
很遗憾，我们不提供任何信封的印刷或定制服务。我们的专注仅在于设计和制作高质量的婚礼请柬，我们不处理信封加工。
11. Can I buy just invitation cards or envelopes?
Yes, we accommodate customers who need to purchase or customize individual items, such as just the invitation cards without envelopes and seals, or envelopes alone. For this purpose, we have created specific product pages on our website, where you can easily order individual items according to your needs.
可以，我们为那些只需要购买或定制单件物品的客户提供服务，例如只购买请柬卡片（不包括信封和封口贴）或者单独购买信封。为此，我们在网站上创建了特定的商品页面，您可以根据需求轻松订购单个物品。